Returns and Refunds Policy
How issues with wholesale orders are handled.
Draft policy: this page is a starting point and must be reviewed by the business owner and a qualified legal adviser before it is relied on.
Wholesale orders
Return, replacement and refund terms for each order are agreed in the order confirmation.
Reporting a problem
If goods arrive damaged, short or not as confirmed, contact us with your order details and photos as soon as possible at +92 322 4719045 (phone and WhatsApp).
Hygiene products
Because these are personal care products, opened or used items generally cannot be returned. The exact terms are set in your order confirmation.